When we arrived at Kotoka International Airport, we were greeted by far too many people. What I mean is this -- there were a small number of people assigned to greet us, and a larger number -- including some who opportunistically assigned themselves--met us as we came out the doors. Since Doug was in charge of navigating who was, and who was not, legitimately our transport to the hotel, I simply watched with some amusement.
These men were enterprising, and knew that service was the key. I actually felt bad about not letting them help me with my luggage!
At the hotel dining room, we learn that this level of service is not universal. In fact, we unanimously agreed that night that the process of preparing and delivering food to a table of four restaurant customers would be the ideal project management scenario for Fuzz to use in his sessions. I've lost track of the gap of time between when we sat down and our order was taken, or the longer gap between then and when the first of us received a portion of our order. It totaled more than 90 minutes.
Our orders were simple: spring rolls, toast, chicken and rice -- dishes that were to become our eating-out staple for the week. Again, I'm thinking about how we will make the business concepts we've prepared relevant to this culture. We are participating in globalization, at a micro level. What will the impact be? That's a question best revisited after some sleep. It's been a long 20+ hours of travel and this very firm bed is calling me.
No comments:
Post a Comment